Everything you need to decide, on one page.
Registration, capacity, reporting, escalation and a referral form that does not waste your time. If something is missing, call Joanne on 0468 406 997 and she will answer directly.
The facts you screen on
Current capacity
Reviewed weekly · last updated 28 July 2026If a region shows as limited, still send the referral. We will tell you honestly whether it is weeks or months, rather than holding a place we cannot fill.
Logan & Greater Brisbane
SIL, in-home and daily living, community participation, mental health support.
Gold Coast
In-home and daily living, community participation, mental health, recovery coaching.
Melbourne inner south-east
SIL, complex care, in-home and daily living support. High intensity supports confirmed case by case.
What you will receive from us
- A fortnightly written report on how your participant is actually going — progress against goals, changes in presentation, and anything you need to act on.
- Same-day contact when something changes — an incident, a health concern, a maintenance issue, a difficult shift.
- Progress notes after every shift, available on request at any time.
- A named service manager for each participant, so you are not routed through a general inbox.
- Honest capacity answers before we accept — never a yes that unravels three weeks later.
"Every fortnightly update gives me exactly what I need to understand how my participant is really going, not just a box-ticking summary. I've never had to chase them for anything."JM, Support Coordinator
What helps us assess a referral fast
Who to contact, and when
One number reaches all of us, but here is who owns what — so you can ask for the right person.
New referrals & capacity
Joanne, Operations Manager
Day-to-day service
Calvin or Ebele, Service Managers
Complex & high intensity
Dhan, Clinical Lead
Unresolved concerns
Christopher, Director — escalate directly