Questions people ask us first

We respond to every enquiry within 1 business day. How quickly support actually starts depends on your location, the hours needed and finding the right worker — usually one to three weeks. We will give you a real date rather than a vague "soon".

A service manager reads it, checks whether we can staff it in your area, and calls you within 1 business day. That call is a conversation about what you need — not a sales pitch. If we are not the right fit, we will say so and point you elsewhere.

No. Tell us what a day currently looks like and what is not working. Naming the service is our job, not yours.

No. Enquiries, phone advice and help understanding the NDIS are free, whether or not you use our workers. Support itself is charged to your NDIS plan at NDIS price limits, and we will always confirm the line items before we start.

Yes. Tell us what matters — gender, language, age, interests, communication style — and you can meet a worker before regular shifts begin. If the match is not right, tell us and we will change it. You do not need to give a reason.

That is the point. We build a small consistent team around each participant rather than filling shifts from a pool. When someone is sick or on leave you will usually get another worker you have already met.

Yes — SIL, in-home support and high intensity personal care. Workers are trained and signed off by our Clinical Lead before any complex shift. If we do not currently have someone trained for a specific support, we will tell you that rather than sending an unprepared worker.

We provide the trained workers and daily living support inside a SIL arrangement. Sometimes the house comes from a separate accommodation provider — when that is the case we will say so clearly, so you always know who is responsible for what.

Call rather than fill in a form. We cannot promise immediate commencement in every case, but we will prioritise the review, tell you honestly what is possible, and move quickly where a discharge or a breakdown in supports is involved.

All three — agency-managed, plan-managed and self-managed. If you are not sure which yours is, we can help you work it out.

Yes. Namron Care and Supports Pty Ltd, provider number 4-JP33FLA, registration current to September 2028. You can verify us on the NDIS provider register.

Your contact details, plan information, care plan, progress notes and any incident records. You can ask to see any of it. We only share it with people who need it to support you, or where the law requires it. Read our privacy policy.

Yes, at any meeting. We can also arrange an interpreter through TIS National, including Auslan, at no cost to you. Tell us what you need when you first make contact.

Tell any of our team, call the office, or email admin@namronsupports.org. You can also go straight to the NDIS Quality and Safeguards Commission on 1800 035 544. Your support will not be affected by complaining. See the full process.

You can end your service agreement with notice — the notice period is written into your agreement, and we will not make it difficult. We will help hand over information to your new provider so support does not fall in a gap.

Use the job application form. We review interest for current and future roles across Queensland and Victoria.